Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
Related keywords: Help Desk Helpdesk Help Desk Software Helpdesk Software Help Desk System Helpdesk System Customer Support Problem Resolution Call Center Customer Service Issue Tracking
LBE Desktop Helpdesk 4.0.182 Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.
11/25/2008
4511 KB
LBE Web Helpdesk 4.0.131 Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc
11/25/2008
1927 KB
LBE Web Tools 3.1.1 Monitor up to 4 websites - even the best web servers in the world will go down occasionally. This tool lets you monitor up to 4 web sites so that you at least know before your customers/end-users tell you! Open multiple websites with a single click.
11/14/2008
2359 KB
LBE Spam Tool 3.1.1 Deletes spam without you ever having to see it, based on key word/phrases. Monitor multiple accounts.Specify a list of phrases/words that identify a message as spam. Monitor multiple email accounts. Delete blank emails. Delete foreign language emails
11/13/2008
2518 KB
LBE Email Scheduler 3.1.7 Send newsletters to customers,friends, family. Schedule recurring emails. Keep in touch by email. * Send emails to your colleagues, friends and family * Use it for automatic reminders * Doesn't require Outlook or Outlook Express * Supports HTML
Help Desk